|
CHANGELOG.txt |
CHANGELOG.txt |
|
7.x changelog
-------------
April 9,2012 (7.x-1.x-rc1)
- support.module
o bug #1312652: by gapa, konstantin.komelin: add missing spaces
o bug #1337000: fix moving of tickets including comments and attachments
April 8, 2012 (7.x-1.x-beta4)
-… |
|
INSTALL.txt |
INSTALL.txt |
|
Overview
--------
The Support module allows you to manage Tickets in any number of queues,
referred to by the module as "Clients". Each Support Client gets a logically
distinct ticket queue, and a ticket can only be assigned to a single… |
|
INSTALL.txt |
support_charts/INSTALL.txt |
|
-------------
Requirements:
-------------
- Drupal 6.x
- support.module (http://drupal.org/project/support)
- chart.module (http://drupal.org/project/chart) |
|
INSTALL.txt |
support_pm/INSTALL.txt |
|
-------------
Requirements:
-------------
- Drupal 6.x
- support.module (http://drupal.org/project/support) |
|
MAIL.txt |
MAIL.txt |
|
Support will send out email notifications when tickets are created and updated.
How these messages are sent depends on whether your Support clients are
integrated or not. An integrated client allows users to reply to notifications
by email and thus… |
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support-overview.css |
support_overview/support-overview.css |
|
/* Default coloring for support overview alerts */
.support-overview .alert1 {
color: #ff3333;
}
.support-overview .alert2,
.support-overview .high {
color: #ff3333;
font-weight:bold;
}
.support-overview .alert3,
.support-overview .critical {
… |
|
support-tickets.css |
support-tickets.css |
|
/* Color ticket listing by state & priority */
.support tr.state-1.priority-1 {
background-color: #fdffdd
}
.support tr.state-1.priority-2 {
background-color: #fbffc2
}
.support tr.state-1.priority-3 {
background-color: #f9ff9c
}
.support… |
|
support.admin.inc |
support.admin.inc |
|
support.admin.inc |
|
support.info |
support.info |
|
name = Support
package = Support
description = A simple helpdesk and support ticketing system.
dependencies[] = comment
dependencies[] = file
dependencies[] = entity
files[] = includes/support.ui.inc
core = 7.x |
|
support.install |
support.install |
|
Install, update and uninstall functions for the ._support module. |
|
support.module |
support.module |
|
support.module |
|
support.ui.inc |
includes/support.ui.inc |
|
UI controllers for support entities. |
|
support.user.inc |
support.user.inc |
|
|
|
support_charts.css |
support_charts/support_charts.css |
|
/**
* Support Charts
*/
#support-charts {
margin: 15px;
}
/**
* @group overview sections
*/
#support-charts .support-chart-section {
margin: 25px 0;
}
/**
* @group charts
*/
#support-charts img {
margin: 25px 5px;
} |
|
support_charts.info |
support_charts/support_charts.info |
|
name = Support charting
description = Charting for the helpdesk and support ticketing system.
package = Support
dependencies[] = support
dependencies[] = chart
core = 7.x |
|
support_charts.module |
support_charts/support_charts.module |
|
Support charting.
@author Jeremy Andrews <jeremy@tag1consulting.com>
@package Support |
|
support_mailcmd.info |
support_mailcmd/support_mailcmd.info |
|
name = Support Mail Commands
package = Support
description = Advanced support ticket editing via emil.
dependencies[] = support
core = 7.x |
|
support_mailcmd.module |
support_mailcmd/support_mailcmd.module |
|
Bugzilla style ticket control via email. |
|
support_overview.info |
support_overview/support_overview.info |
|
name = Support Overview
package = Support
description = Overview summary of clients
dependencies[] = support
core = 7.x |
|
support_overview.module |
support_overview/support_overview.module |
|
support_overview.module |
|
support_pm.admin.inc |
support_pm/support_pm.admin.inc |
|
|
|
support_pm.info |
support_pm/support_pm.info |
|
name = Support Project Management
description = Add project management functionality to the support module
package = Support
dependencies[] = support
core = 7.x |
|
support_pm.install |
support_pm/support_pm.install |
|
|
|
support_pm.module |
support_pm/support_pm.module |
|
Support Project Management.
@author Jeremy Andrews <jeremy@tag1consulting.com>
@package Support |
|
support_reference.css |
support_reference/support_reference.css |
|
/* reference block- make the text field the correct width */
#support-reference-block-form #edit-reference-wrapper {
display: inline;
}
#support-reference-block-form #edit-reference {
width: 115px;
}
#support-reference-block-form #autocomplete {
… |
|
support_reference.info |
support_reference/support_reference.info |
|
name = Support Reference
package = Support
description = Tracks ticket references
dependencies[] = support
core = 7.x |
|
support_reference.install |
support_reference/support_reference.install |
|
Support Reference database schema. |
|
support_reference.module |
support_reference/support_reference.module |
|
Support ticket references. |
