|
changelog.txt |
support_reference/jquery-autocomplete/changelog.txt |
|
API
---
* Added sort option
1.0.2
-----
* Fixed missing semicolon
1.0.1
-----
* Fixed element creation (<ul> to <ul/> and <li> to </li>)
* Fixed ac_even class (was ac_event)
* Fixed bgiframe usage: now its really optional
*… |
|
CHANGELOG.txt |
CHANGELOG.txt |
|
July 29th, 2015:
- support.module
o feature: optional filtering of UID1 from ticket assignment and subscription
lists
o feature: combined ticket listing from all clients user has access to
o feature: block displaying all users with… |
|
INSTALL.txt |
support_substatus/INSTALL.txt |
|
-------------
Requirements:
-------------
- Drupal 6.x
- support.module (http://drupal.org/project/support) |
|
INSTALL.txt |
support_pm/INSTALL.txt |
|
-------------
Requirements:
-------------
- Drupal 6.x
- support.module (http://drupal.org/project/support) |
|
INSTALL.txt |
INSTALL.txt |
|
Overview
--------
The Support module allows you to manage Tickets in any number of queues,
referred to by the module as "Clients". Each Support Client gets a logically
distinct ticket queue, and a ticket can only be assigned to a single… |
|
INSTALL.txt |
support_charts/INSTALL.txt |
|
-------------
Requirements:
-------------
- Drupal 6.x
- support.module (http://drupal.org/project/support)
- chart.module (http://drupal.org/project/chart) |
|
jquery.autocomplete.css |
support_reference/jquery-autocomplete/jquery.autocomplete.css |
|
.ac_results {
padding: 0px;
border: 1px solid black;
background-color: white;
overflow: hidden;
z-index: 99999;
}
.ac_results ul {
width: 100%;
list-style-position: outside;
list-style: none;
padding: 0;
margin: 0;
}
.ac_results li… |
|
MAIL.txt |
MAIL.txt |
|
Support will send out email notifications when tickets are created and updated.
How these messages are sent depends on whether your Support clients are
integrated or not. An integrated client allows users to reply to notifications
by email and thus… |
|
support-overview.css |
support_overview/support-overview.css |
|
/* Default coloring for support overview alerts */
.support-overview .alert1 {
color: #ff3333;
}
.support-overview .alert2,
.support-overview .high {
color: #ff3333;
font-weight:bold;
}
.support-overview .alert3,
.support-overview .critical {
… |
|
support-tickets.css |
support-tickets.css |
|
/* Color ticket listing by state & priority */
.support tr.state-1.priority-1 {
background-color: #fdffdd
}
.support tr.state-1.priority-2 {
background-color: #fbffc2
}
.support tr.state-1.priority-3 {
background-color: #f9ff9c
}
.support… |
|
support.admin.inc |
support.admin.inc |
|
support.admin.inc |
|
support.info |
support.info |
|
name = Support
package = Support
description = A simple helpdesk and support ticketing system.
dependencies[] = comment
dependencies[] = upload
core = 6.x |
|
support.install |
support.install |
|
|
|
support.module |
support.module |
|
support.module |
|
support.user.inc |
support.user.inc |
|
|
|
support_charts.css |
support_charts/support_charts.css |
|
/**
* Support Charts
*/
#support-charts {
margin: 15px;
}
/**
* @group overview sections
*/
#support-charts .support-chart-section {
margin: 25px 0;
}
/**
* @group charts
*/
#support-charts img {
margin: 25px 5px;
} |
|
support_charts.info |
support_charts/support_charts.info |
|
name = Support charting
description = Charting for the helpdesk and support ticketing system.
package = Support
dependencies[] = support
dependencies[] = chart
core = 6.x |
|
support_charts.module |
support_charts/support_charts.module |
|
Support charting.
@author Jeremy Andrews <jeremy@tag1consulting.com>
@package Support |
|
support_mailcmd.info |
support_mailcmd/support_mailcmd.info |
|
name = Support Mail Commands
package = Support
description = Advanced support ticket editing via emil.
dependencies[] = support
core = 6.x |
|
support_mailcmd.module |
support_mailcmd/support_mailcmd.module |
|
Bugzilla style ticket control via email. |
|
support_overview.info |
support_overview/support_overview.info |
|
name = Support Overview
package = Support
description = Overview summary of clients
dependencies[] = support
core = 6.x |
|
support_overview.module |
support_overview/support_overview.module |
|
support_overview.module |
|
support_pm.admin.inc |
support_pm/support_pm.admin.inc |
|
|
|
support_pm.info |
support_pm/support_pm.info |
|
name = Support Project Management
description = Add project management functionality to the support module
package = Support
dependencies[] = support
core = 6.x |
|
support_pm.install |
support_pm/support_pm.install |
|
|
|
support_pm.module |
support_pm/support_pm.module |
|
Support Project Management.
@author Jeremy Andrews <jeremy@tag1consulting.com>
@package Support |
|
support_reference.css |
support_reference/support_reference.css |
|
/* reference block- make the text field the correct width */
#support-reference-block-form #edit-reference-wrapper {
display: inline;
}
#support-reference-block-form #edit-reference {
width: 115px;
}
#support-reference-block-form #autocomplete {
… |
|
support_reference.info |
support_reference/support_reference.info |
|
name = Support Reference
package = Support
description = Tracks ticket references
dependencies[] = support
core = 6.x |
|
support_reference.install |
support_reference/support_reference.install |
|
Support Reference database schema. |
|
support_reference.module |
support_reference/support_reference.module |
|
Support ticket references. |
|
support_solr.info |
support_solr/support_solr.info |
|
name = Support Solr
description = Provides integration with ApacheSolr for facet-based support ticket browsing
package = Support
dependencies[] = support
dependencies[] = apachesolr
core = 6.x |
|
support_solr.module |
support_solr/support_solr.module |
|
Apache Solr search for support module. |
|
support_substatus.admin.inc |
support_substatus/support_substatus.admin.inc |
|
|
|
support_substatus.info |
support_substatus/support_substatus.info |
|
name = Support Substatus
description = Add per-client substatus fields to the support module
package = Support
dependencies[] = support
core = 6.x |
|
support_substatus.install |
support_substatus/support_substatus.install |
|
|
|
support_substatus.module |
support_substatus/support_substatus.module |
|
Support Substatus -- allows per-status sub-status values, so for example a "pending" ticket
can be further marked with "needs review", etc.
@author Jeremy Andrews <jeremy@tag1consulting.com>
@package Support |
|
UPGRADE_FROM_JOBTRACK.txt |
UPGRADE_FROM_JOBTRACK.txt |
|
This module was formerly known as "jobtrack", but was renamed due to a possible
trademark infrigmenet: http://drupal.org/node/469210
If you are upgrading from 'jobtrack' to 'support', you need to follow these
directions.… |
