View source
<?php
function support_overview_perm() {
return array(
'view client overview',
'view user overview',
'administer support overview',
);
}
function support_overview_menu() {
$items = array();
$items['support/overview/user'] = array(
'title' => 'User ticket overview',
'page callback' => 'support_overview_page_users',
'access arguments' => array(
'view user overview',
),
'type' => MENU_CALLBACK,
);
$items['support/overview/user/all'] = array(
'title' => 'User ticket overview',
'page callback' => 'support_overview_page_users',
'access arguments' => array(
'view user overview',
),
'page arguments' => array(
TRUE,
),
'type' => MENU_CALLBACK,
);
$items['support/overview/user/%user'] = array(
'page callback' => 'support_overview_page_user',
'page arguments' => array(
3,
),
'access callback' => 'support_access_user_tickets',
'access arguments' => array(
3,
),
'type' => MENU_CALLBACK,
);
$items['support/overview/user/%user/all'] = array(
'page callback' => 'support_overview_page_user',
'page arguments' => array(
3,
TRUE,
),
'access callback' => 'support_access_user_tickets',
'access arguments' => array(
3,
),
'type' => MENU_CALLBACK,
);
$items['support/overview/client'] = array(
'title' => 'Client ticket overview',
'description' => 'Support client overview',
'page callback' => 'support_overview_summary',
'access arguments' => array(
'view client overview',
),
'type' => MENU_CALLBACK,
);
$items['admin/support/overview'] = array(
'title' => 'Overview settings',
'description' => 'Support client overview',
'page callback' => 'drupal_get_form',
'page arguments' => array(
'support_overview_summary_settings',
),
'access arguments' => array(
'administer support overview',
),
'type' => MENU_DEFAULT_LOCAL_TASK,
'weight' => 2,
);
return $items;
}
function support_overview_summary() {
drupal_add_css(drupal_get_path('module', 'support_overview') . '/support-overview.css');
$enabled_clients = variable_get('support_overview_clients', array());
if (!is_array($enabled_clients) || empty($enabled_clients)) {
$enabled_clients = _support_available_clients();
}
$all_clients = _support_available_clients();
$clients = array();
foreach ($enabled_clients as $clid) {
if (isset($all_clients[$clid])) {
$clients[$clid] = support_client_load($clid);
}
}
$enabled_states = variable_get('support_overview_states', array());
if (!is_array($enabled_states) || empty($enabled_states)) {
$states = _support_states();
}
else {
$states = array();
foreach ($enabled_states as $sid) {
if ($sid) {
$states[$sid] = _support_state($sid);
}
else {
$states[$sid] = t('all');
}
}
}
$output = '<div class="support-overview">';
$header = array(
'tickets',
'all',
);
$enabled_priorities = variable_get('support_overview_priorities', array());
foreach ($enabled_priorities as $pid) {
$header[] = _support_priorities($pid);
}
foreach ($clients as $client) {
$rows = array();
$current_row = 0;
foreach ($states as $sid => $state) {
$rows[$current_row][] = l($state, "support/{$client->path}/{$state}");
$total_sql = 'SELECT COUNT(t.nid) FROM {support_ticket} t WHERE t.client = %d';
$total_args = array(
$client->clid,
);
$latest_sql = $oldest_sql = 'SELECT GREATEST(n.changed, l.last_comment_timestamp) AS last_update, n.nid FROM {node} n LEFT JOIN {support_ticket} t ON n.nid = t.nid INNER JOIN {node_comment_statistics} l ON n.nid = l.nid WHERE t.client = %d';
$latest_args = $oldest_args = array(
$client->clid,
);
if ($sid) {
$total_sql .= ' AND t.state = %d';
$total_args[] = $sid;
$latest_sql .= ' AND t.state = %d';
$latest_args[] = $sid;
$oldest_sql .= ' AND t.state = %d';
$oldest_args[] = $sid;
}
$latest_sql .= ' ORDER BY last_update DESC';
$oldest_sql .= ' ORDER BY last_update ASC';
$total = db_result(db_query($total_sql, $total_args));
$latest = db_fetch_object(db_query_range($latest_sql, $latest_args, 0, 1));
$oldest = db_fetch_object(db_query_range($oldest_sql, $oldest_args, 0, 1));
$latest_alert = _support_overview_alert($latest->last_update);
$oldest_alert = _support_overview_alert($oldest->last_update);
$alerts = "{$latest_alert} {$oldest_alert}";
$node = node_load(array(
'nid' => $latest->nid,
));
$latest_update = $latest->last_update ? t('most recent: !time, "!title"', array(
'!time' => format_interval(time() - $latest->last_update),
'!title' => l($node->title, "node/{$node->nid}"),
)) : '';
if ($latest->last_update != $oldest->last_update) {
$node = node_load(array(
'nid' => $oldest->nid,
));
$oldest_update = $oldest->last_update ? t('oldest: !time, "!title"', array(
'!time' => format_interval(time() - $oldest->last_update),
'!title' => l($node->title, "node/{$node->nid}"),
)) : '';
}
else {
$oldest_update = '';
}
$rows[$current_row][] = t('!total !latest !oldest', array(
'!total' => "<span class='support-overview-total {$state}'>{$total}</span>",
'!latest' => "<div class='support-overview-latest {$state}{$latest_alert}'>{$latest_update}</div>",
'!oldest' => "<div class='support-overview-oldest {$state}{$oldest_alert}'>{$oldest_update}</div>",
));
foreach ($enabled_priorities as $pid) {
if ($pid && $sid) {
$total = db_result(db_query('SELECT COUNT(nid) FROM {support_ticket} WHERE client = %d AND state = %d AND priority = %d', $client->clid, $sid, $pid));
}
else {
if ($pid) {
$total = db_result(db_query('SELECT COUNT(nid) FROM {support_ticket} WHERE client = %d AND priority = %d', $client->clid, $pid));
}
else {
$total = db_result(db_query('SELECT COUNT(nid) FROM {support_ticket} WHERE client = %d AND state = %d', $client->clid, $sid));
}
}
if ($total) {
$priority = _support_priorities($pid);
}
else {
$priority = 'not-' . _support_priorities($pid);
}
$rows[$current_row][] = "<div class='" . check_plain($priority) . "'>{$total}</div>";
}
$current_row++;
}
$args = array();
$query = 'SELECT DISTINCT(assigned) AS assigned FROM {support_ticket} WHERE client = %d';
$args[] = $client->clid;
if (!isset($enabled_states[0])) {
$state_append = ' AND state IN(';
$state_append .= implode(', ', $enabled_states);
$state_append .= ')';
$query .= $state_append;
}
$query .= ' ORDER BY assigned ASC';
$result = db_query($query, $args);
while ($assigned = db_fetch_object($result)) {
$account = user_load(array(
'uid' => $assigned->assigned,
));
$total_sql = 'SELECT COUNT(nid) FROM {support_ticket} WHERE client = %d AND assigned = %d';
$latest_sql = $oldest_sql = 'SELECT GREATEST(n.changed, l.last_comment_timestamp) AS last_update, n.nid FROM {node} n LEFT JOIN {support_ticket} t ON n.nid = t.nid INNER JOIN {node_comment_statistics} l ON n.nid = l.nid WHERE t.client = %d AND assigned = %d';
if (!empty($state_append)) {
$total_sql .= $state_append;
$latest_sql .= $state_append;
$oldest_sql .= $state_append;
}
$total_args = $latest_args = $oldest_args = array(
$client->clid,
$assigned->assigned,
);
$latest_sql .= ' ORDER BY last_update DESC';
$oldest_sql .= ' ORDER BY last_update ASC';
$total = db_result(db_query($total_sql, $total_args));
$latest = db_fetch_object(db_query_range($latest_sql, $latest_args, 0, 1));
$oldest = db_fetch_object(db_query_range($oldest_sql, $oldest_args, 0, 1));
$latest_alert = _support_overview_alert($latest->last_update);
$oldest_alert = _support_overview_alert($oldest->last_update);
$alerts = "{$latest_alert} {$oldest_alert}";
$node = node_load(array(
'nid' => $latest->nid,
));
$latest_update = $latest->last_update ? t('most recent: !time, "!title"', array(
'!time' => format_interval(time() - $latest->last_update),
'!title' => l($node->title, "node/{$node->nid}"),
)) : '';
if ($latest->last_update != $oldest->last_update) {
$node = node_load(array(
'nid' => $oldest->nid,
));
$oldest_update = $oldest->last_update ? t('oldest: !time, "!title"', array(
'!time' => format_interval(time() - $oldest->last_update),
'!title' => l($node->title, "node/{$node->nid}"),
)) : '';
}
else {
$oldest_update = '';
}
if (empty($account->name)) {
$rows[$current_row][] = "<div class='support-overview-name {$alerts}'>" . t('not assigned') . '</div>';
}
else {
$rows[$current_row][] = "<div class='support-overview-name {$alerts}'>" . l($account->name, "support/{$account->uid}/assigned") . '</div>';
}
$rows[$current_row][] = t('!total !latest !oldest', array(
'!total' => "<span class='support-overview-total {$state}'>{$total}</span>",
'!latest' => "<div class='support-overview-latest {$state}{$latest_alert}'>{$latest_update}</div>",
'!oldest' => "<div class='support-overview-oldest {$state}{$oldest_alert}'>{$oldest_update}</div>",
));
foreach ($enabled_priorities as $pid) {
$query = 'SELECT COUNT(nid) FROM {support_ticket} WHERE client = %d AND assigned = %d';
$args = array(
$client->clid,
$assigned->assigned,
);
if ($pid) {
$query .= ' AND priority = %d';
$args[] = $pid;
}
$query .= $state_append;
$total = db_result(db_query($query, $args));
if ($total) {
$priority = _support_priorities($pid);
}
else {
$priority = 'not-' . _support_priorities($pid);
}
$rows[$current_row][] = "<div class='" . check_plain($priority) . "'>{$total}</div>";
}
$current_row++;
}
$output .= "<a href='" . url("support/{$client->path}") . "'><h3 class='support-overview-client-name {$alerts}'>" . check_plain($client->name) . '</h3></a>';
$output .= theme('table', $header, $rows);
}
$output .= '</div>';
return $output;
}
function support_overview_summary_settings() {
drupal_set_title(t('Support overview settings'));
$form = array();
$clients = _support_available_clients();
$form['clients'] = array(
'#type' => 'select',
'#multiple' => TRUE,
'#title' => t('Include selected client(s)'),
'#options' => $clients,
'#size' => count($clients) > 10 ? 10 : count($clients),
'#description' => t('If no clients are selected, all clients will be included on the overview page. Otherwise, only the selected clients will be included on the overview page.'),
'#default_value' => variable_get('support_overview_clients', array()),
);
$states = _support_states();
$states[0] = t('all');
$form['states'] = array(
'#type' => 'select',
'#multiple' => TRUE,
'#title' => t('List selected state(s)'),
'#options' => $states,
'#size' => count($states) > 10 ? 10 : count($states),
'#description' => t('If no states are selected, all states will be broken out on the overview page. Otherwise, only the selected states will be broken out on the overview page.'),
'#default_value' => variable_get('support_overview_states', array()),
);
$priorities = _support_priorities();
$form['priorities'] = array(
'#type' => 'select',
'#multiple' => TRUE,
'#title' => t('Break out selected priorities'),
'#options' => $priorities,
'#size' => count($priorities) > 10 ? 10 : count($priorities),
'#description' => t('Select one or more priorities to display an extra column showing tickets of this priority. If no priorities are selected, tickets won\'t be displayed by priority.'),
'#default_value' => variable_get('support_overview_priorities', array()),
);
$form['alerts'] = array(
'#type' => 'fieldset',
'#title' => t('Alerts'),
'#collapsible' => TRUE,
);
$options = array(
'0' => t('Never'),
) + drupal_map_assoc(array(
86400,
86400 * 2,
86400 * 3,
86400 * 4,
86400 * 5,
86400 * 6,
86400 * 7,
86400 * 14,
86400 * 21,
86400 * 28,
), 'format_interval');
$form['alerts']['alert1'] = array(
'#type' => 'select',
'#title' => 'Alert level 1',
'#options' => $options,
'#default_value' => variable_get('support_overview_alert1', 0),
'#description' => t('Tickets that haven\'t been updated for more than the specified time will be marked with a "alert1" CSS class.'),
);
$form['alerts']['alert2'] = array(
'#type' => 'select',
'#title' => 'Alert level 2',
'#options' => $options,
'#default_value' => variable_get('support_overview_alert2', 0),
'#description' => t('Tickets that haven\'t been updated for more than the specified time will be marked with a "alert2" CSS class.'),
);
$form['alerts']['alert3'] = array(
'#type' => 'select',
'#title' => 'Alert level 3',
'#options' => $options,
'#default_value' => variable_get('support_overview_alert3', 0),
'#description' => t('Tickets that haven\'t been updated for more than the specified time will be marked with a "alert3" CSS class.'),
);
$form['user'] = array(
'#type' => 'fieldset',
'#title' => 'User overview settings',
'#collapsible' => TRUE,
);
$form['user']['roles'] = array(
'#type' => 'select',
'#multiple' => TRUE,
'#title' => 'Display user from selected role(s)',
'#options' => user_roles(),
'#default_value' => variable_get('support_overview_roles', 0),
'#description' => t('Optionally select one or more roles to limit users displayed on user overview pages.'),
);
$form['submit'] = array(
'#type' => 'submit',
'#value' => t('Save'),
);
return $form;
}
function support_overview_summary_settings_validate($form, &$form_state) {
if (!empty($form_state['values']['alert2']) && $form_state['values']['alert1'] > $form_state['values']['alert2']) {
form_set_error('alert1', t('Alert 1 must be a smaller value than alert 2.'));
}
if (!empty($form_state['values']['alert3']) && $form_state['values']['alert1'] > $form_state['values']['alert3']) {
form_set_error('alert1', t('Alert 1 must be a smaller value than alert 3.'));
}
if (!empty($form_state['values']['alert3']) && $form_state['values']['alert2'] > $form_state['values']['alert3']) {
form_set_error('alert2', t('Alert 2 must be a smaller value than alert 3.'));
}
}
function support_overview_summary_settings_submit($form, &$form_state) {
variable_set('support_overview_clients', $form_state['values']['clients']);
variable_set('support_overview_states', $form_state['values']['states']);
variable_set('support_overview_priorities', $form_state['values']['priorities']);
variable_set('support_overview_alert1', $form_state['values']['alert1']);
variable_set('support_overview_alert2', $form_state['values']['alert2']);
variable_set('support_overview_alert3', $form_state['values']['alert3']);
variable_set('support_overview_roles', $form_state['values']['roles']);
drupal_set_message('Overview settings updated.');
}
function _support_overview_alert($time) {
if (!empty($time)) {
$alert3 = variable_get('support_overview_alert3', 0);
$alert2 = variable_get('support_overview_alert2', 0);
$alert1 = variable_get('support_overview_alert1', 0);
if ($alert3 && time() - $time > $alert3) {
return ' alert3';
}
if ($alert2 && time() - $time > $alert2) {
return ' alert2';
}
if ($alert1 && time() - $time > $alert1) {
return ' alert1';
}
}
}
function support_overview_user($type, &$edit, &$account) {
global $user;
if (variable_get('support_display_user_links', TRUE)) {
if ($type == 'view' && (user_access('create tickets', $account) && $user->uid == $account->uid || user_access('administer support'))) {
$items = array(
l(t('Overview'), "support/overview/user/{$account->uid}", array(
'attributes' => array(
'title' => t("View overview of @username's tickets.", array(
'@username' => check_plain($account->name),
)),
),
)),
);
$account->content['summary']['support']['#value'] .= theme('item_list', $items);
}
}
}
function support_overview_page_user($account, $all = FALSE, $page = TRUE) {
global $user;
if ($page) {
drupal_add_css(drupal_get_path('module', 'support_overview') . '/support-overview.css');
$output = '<div class="support-overview">';
if ($user->uid == $account->uid) {
drupal_set_title(t('My ticket overview'));
}
else {
drupal_set_title(t("@username's ticket overview", array(
'@username' => $account->name,
)));
}
$breadcrumb = array();
$breadcrumb[] = l(t('Home'), NULL);
$breadcrumb[] = l($account->name, "user/{$account->uid}");
drupal_set_breadcrumb($breadcrumb);
}
$enabled_clients = variable_get('support_overview_clients', array());
$all_clients = _support_available_clients();
if ($all || !is_array($enabled_clients) || empty($enabled_clients)) {
$enabled_clients = array();
foreach ($all_clients as $clid => $client) {
$enabled_clients[] = $clid;
}
$all = TRUE;
}
$header = array(
t('Client'),
t('Tickets'),
);
$rows = array();
$current_row = 0;
foreach ($enabled_clients as $clid) {
if (isset($all_clients[$clid])) {
$total_sql = 'SELECT COUNT(t.nid) FROM {support_ticket} t WHERE t.client = %d AND t.assigned = %d';
$total_args = array(
$clid,
$account->uid,
);
$enabled_states = variable_get('support_overview_states', array());
if (!isset($enabled_states[0])) {
$state_append = ' AND state IN(';
$state_append .= implode(', ', $enabled_states);
$state_append .= ')';
$total_sql .= $state_append;
}
$count = db_result(db_query($total_sql, $total_args));
if ($count) {
$client = support_client_load($clid);
$rows[$current_row][] = '<a href="' . url("support/{$client->path}") . '" class="support-overview-title">' . check_plain($client->name) . '</a>';
$latest_sql = $oldest_sql = 'SELECT GREATEST(n.changed, l.last_comment_timestamp) AS last_update, n.nid FROM {node} n LEFT JOIN {support_ticket} t ON n.nid = t.nid INNER JOIN {node_comment_statistics} l ON n.nid = l.nid WHERE t.client = %d AND assigned = %d';
if (!empty($state_append)) {
$latest_sql .= $state_append;
$oldest_sql .= $state_append;
}
$args = array(
$clid,
$account->uid,
);
$latest_sql .= ' ORDER BY last_update DESC';
$latest = db_fetch_object(db_query_range($latest_sql, $args, 0, 1));
$latest_alert = _support_overview_alert($latest->last_update);
$node = node_load(array(
'nid' => $latest->nid,
));
$latest_update = t('most recent: !time ago, "!title"', array(
'!time' => format_interval(time() - $latest->last_update),
'!title' => l($node->title, "node/{$latest->nid}"),
));
if ($count > 1) {
$oldest_sql .= ' ORDER BY last_update ASC';
$oldest = db_fetch_object(db_query_range($oldest_sql, $args, 0, 1));
$oldest_alert = _support_overview_alert($oldest->last_update);
$node = node_load(array(
'nid' => $oldest->nid,
));
$oldest_update = t('oldest: !time ago, "!title"', array(
'!time' => format_interval(time() - $oldest->last_update),
'!title' => l($node->title, "node/{$oldest->nid}"),
));
}
else {
$oldest_update = '';
}
$rows[$current_row][] = t('!total !latest !oldest', array(
'!total' => "<span class='support-overview-total'>{$count}</span>",
'!latest' => "<div class='support-overview-latest {$latest_alert}'>{$latest_link} {$latest_update}</div>",
'!oldest' => "<div class='support-overview-oldest {$oldest_alert}'>{$oldest_link} {$oldest_update}</div>",
));
}
$current_row++;
}
}
$output .= theme('table', $header, $rows);
if ($page) {
$output .= '<div class="support-overview-link">' . l($all ? t('selected clients') : t('all clients'), $all ? "support/overview/user/{$account->uid}" : "support/overview/user/{$account->uid}/all") . '</div>';
$output .= '</div>';
}
return $output;
}
function support_overview_page_users($all = FALSE) {
drupal_add_css(drupal_get_path('module', 'support_overview') . '/support-overview.css');
$output = '<div class="support-overview">';
$enabled_clients = variable_get('support_overview_clients', array());
$all_clients = _support_available_clients();
if ($all || !is_array($enabled_clients) || empty($enabled_clients)) {
$enabled_clients = array();
foreach ($all_clients as $clid => $client) {
$enabled_clients[] = $clid;
}
$all = TRUE;
}
$args = array(
implode(',', $enabled_clients),
);
$enabled_roles = variable_get('support_overview_roles', array());
if (!empty($enabled_roles)) {
$sql = 'SELECT DISTINCT(t.assigned) FROM {support_ticket} t LEFT JOIN {users} u ON t.assigned = u.uid LEFT JOIN {users_roles} r ON u.uid = r.uid WHERE t.client IN (%s) AND t.assigned != 0 AND r.rid IN (%s)';
$args[] = implode(',', $enabled_roles);
}
else {
$sql = 'SELECT DISTINCT(t.assigned) FROM {support_ticket} t LEFT JOIN {users_roles} u ON t.assigned = u.uid WHERE t.client IN (%s) AND t.assigned != 0';
}
$enabled_states = variable_get('support_overview_states', array());
if (!isset($enabled_states[0])) {
$state_append = ' AND state IN(';
$state_append .= implode(', ', $enabled_states);
$state_append .= ')';
$sql .= $state_append;
}
$sql .= ' ORDER BY u.name ASC';
$result = db_query($sql, $args);
while ($uid = db_result($result)) {
$account = user_load(array(
'uid' => $uid,
));
$output .= "<a href='" . url("support/overview/user/{$uid}") . "'><h3>" . check_plain($account->name) . '</h3></a>';
$output .= support_overview_page_user($account, $all, FALSE);
}
$output .= '<div class="support-overview-link">' . l($all ? t('selected clients') : t('all clients'), $all ? "support/overview/user" : "support/overview/user/all") . '</div>';
$output .= '</div>';
return $output;
}
