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README.txt in FAQ_Ask 6.2

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  2. 6 README.txt
  3. 7 README.txt
This module is an add-on to the FAQ module that allows users with the 'ask question' permission to create a question which will be queued for an 'expert' to answer.

Normal module installation applies.

In order for this module to support multiple experts, it requires that the FAQ module be set to "Use Categories."

The settings are on a new tab in the FAQ Settings page.  One selects the roles to be considered experts; then one is given a choice of users within those roles to associate with the FAQ categories.  The expert role(s) need to be given the "answer question" permission.

The module creates a menu item for "Ask a question" or one can create a link to ask.  There is an abbreviated version of the FAQ form without an answer field. The category choice is not an actual taxonomy selection, but it looks the same. The node is created without the 'published' attribute.

There is a block that will show the unanswered questions to the 'expert' (generally, this requires a separate role).  The user who created the question is also allowed to edit it until it's answered. (After that, standard FAQ permissions take over.)

Viewing of the completed question and answer pair is done by the FAQ module.

If notification of question creation is needed, use the Subscriptions module set for the appropriate terms (FAQ categories).

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README.txt
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  1. This module is an add-on to the FAQ module that allows users with the 'ask question' permission to create a question which will be queued for an 'expert' to answer.

  2. 

  3. Normal module installation applies.

  4. 

  5. In order for this module to support multiple experts, it requires that the FAQ module be set to "Use Categories."

  6. 

  7. The settings are on a new tab in the FAQ Settings page.  One selects the roles to be considered experts; then one is given a choice of users within those roles to associate with the FAQ categories.  The expert role(s) need to be given the "answer question" permission.

  8. 

  9. The module creates a menu item for "Ask a question" or one can create a link to ask.  There is an abbreviated version of the FAQ form without an answer field. The category choice is not an actual taxonomy selection, but it looks the same. The node is created without the 'published' attribute.

  10. 

  11. There is a block that will show the unanswered questions to the 'expert' (generally, this requires a separate role).  The user who created the question is also allowed to edit it until it's answered. (After that, standard FAQ permissions take over.)

  12. 

  13. Viewing of the completed question and answer pair is done by the FAQ module.

  14. 

  15. If notification of question creation is needed, use the Subscriptions module set for the appropriate terms (FAQ categories).